Studio Care & Return Policy

Thank you so much for supporting my art! Every piece is created, printed, or handled with the utmost care. Because I work with original pieces, custom commissions, and custom order prints, all sales are final.

I want you to love your art. If your piece arrives damaged due to transit, I am fully committed to working with you to make it right through a repair, replacement, or refund.

To help me resolve this for you as quickly as possible, please follow our studio’s safety-net process below.

Note: When dealing with color accuracy - Computer and mobile screens display colors differently. We cannot guarantee that the physical colors will exactly match your monitor. Minor variances are not considered defects.

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Reporting Transit Damage (Within 7 Days)

If your package arrives damaged, please let me know within 7 days of the delivery date recorded by the tracking carrier. Email the information to lauragruiciart@gmail.com. I cannot accept requests after the 7-day window.

To help me process your solution, please include this in the email:

1. Clear photos of the damage to the artwork itself.

2. Clear photos of the outer shipping box (showing any dents, tears, or punctures).

3. Clear photos of the interior packaging materials.

Note: To protect the studio and ensure a valid claim, pre-shipping photos of the art are taken before it leaves my studio.

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Returning the Artwork (Within 3 Days of Return Approval)

Once we review your photos and approve the return, please drop the safely packaged item off with your trackable shipping provider within 3 days. Please, do not ship the art until you receive a return approval from me.

Safe Packaging: Please wrap the artwork securely, using the original packaging materials if possible. Because we need the item to arrive safely to evaluate the damage, returns that suffer further damage due to insecure packaging cannot be refunded.

To avoid this, provide pre-return photos of the shipping material and package before sending. The pre-return photos are strictly required before shipping the item back.

Return Shipping Costs & $25 Cap: To initiate the return, you will cover the upfront trackable shipping costs. Once the artwork arrives and the transit damage is verified, your return shipping costs up to a maximum of $25.00 (upon receipt of your postal shipping receipt) will be refunded. Premium or express shipping upgrades will not be covered.

Return Options by artwork type:

• Original Paintings & Art: Each original painting is a unique, one-of-a-kind creation. In the rare event of transit damage, I can offer you a professional restoration or a full refund after following the verification steps above.

• Custom Prints: My prints are custom-made to order by a trusted printing partner. Because production begins immediately, print orders cannot be canceled, exchanged for different sizes, or returned. If a print is damaged during transit, please follow the photo submission steps above so a free replacement print can be shipped to you once the fulfillment partner verifies the damage.

• Custom Commissions: Commissioned pieces represent dedicated labor, time, and materials tailored specifically to your vision. All deposits and final payments are entirely non-refundable once work begins. You will receive progress updates and approval photos during the creation process to ensure you love the final result before it ships.

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Thank you for your understanding, your cooperation, and your incredible support of my art studio! If you have any questions, please reach out directly at lauragruiciart@gmail.com.